FAQ's/Frequently Asked Questions


FAQ
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WHAT ARE PHOTOPOLYMER STAMPS? HOW DO I USE THEM?
Sweet stamp shop stamps are produced in the USA with the highest quality photopolymer. We like to say - they're like a window cling meets the traditional rubber stamp. They work just like rubber stamps, except they cling onto clear blocks with the benefit of seeing where you’re transferring your image. See a basic video of what our stamps are and to use them: Here
HOW DO I CLEAN THEM? HOW LONG DO THEY LAST? IS IT OK IF THEY'RE STAINED?
You can clean them using soap and water - or stamp cleaner - or you don't have to clean them at all. {Nicole's stamps are a black inky mess - and that's ok too!} You can store them with all your other crafty stuff - and it's perfectly fine if on the first use they stain - you'll still be able to use them and the stained ink won't come off on your next impression.
CAN I COMBINE TWO ORDERS?
Unfortunately, with all the orders we get in - it's become impossible for us to combine orders. Having said that - sometimes, things happen - and we understand, so - email us! Just know - we might not be able to fulfill your request {Mostly because we're fast process and shippers - and your first package might already have a printed label!}
CAN SWEET DONATE PRODUCTS FOR A CHARITABLE CAUSE?
We donate products and money towards a variety of causes. Typically these donations are planned out in January, for the current year. Please send written donation requests to our office 77885 Las Montanas Road Suite A Palm Desert, CA 92211
CAN I USE YOUR STAMPS FOR A PRODUCT I'M GOING TO SELL?
We have a really friendly 'Angel Policy': Basically as long as you're hand stamping all the images and you're creating something with our product as a piece of something larger - it's fine! Please do not scan our product and digitize it for any reason. Do not take an impression and copy them using and kind of printer. Use your best judgement - and email us if you're not sure!
IF SOMETHING IS SOLD OUT - ARE YOU REALLY 'SOLD OUT'?
You can't imagine how often we get emailed asking if we just 'have one more' sitting around. So, let's put this to rest once and for all. We don't have drawers full of product that we're not selling. If we have it - we've listed it online. If not, it's truly sold out. We suggest you sign up for the 'Notify Me' alerts so that you'll be emailed the moment something comes back in stock. We're not holding out on you - promise!
DO YOU EVER TAKE STAMP SUGGESTIONS?
We love stamp suggestions - the more the better! Get really detailed with what you'd like to see and you never know - we just might take you up on your idea!
CAN I COME VISIT YOU?
You sure can! We have a beautiful warehouse and small retail shop located in Palm Desert, CA - Check out our facebook page for our open hours. SweetHeart Boutique Facebook